The Essential Elements of a Successful Mobile Game

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6 Questions to Guide Your Game Testing Feedback by Arav Manchanda

What feedback would benefit you most?

What do you want to understand or know specifically?

In other words, what can you ask the game testers, with a various set of questions that will help guide the solution or information you want? For instance, if you aren’t sure about something graphically or something difficulty-wise, the best way to solve these problems is by asking questions such as “How hard/easy did you find this part of the level?” Questions like these can help to guide the response, or in some cases, the solution to the problem you are facing. It is important to set clear goals for your game and understand exactly how to guide game testers to give you the feedback you need.

Ask the testers questions that would help you understand the overall dynamic of your game for first time players.

What did you do first? After that? Did you know or understand what you had to do at the beginning? Throughout?

Questions like these help you understand the flow of the game, because as the game developer, you know your game best, and therefore need help to understand exactly how the game would look to a first-time player. Before game testing, all you have is the opinion of you, the game developer themselves, that knows all the ins and outs of the game since before it was even designed. Use questions like the ones above to get a clearer understanding of the game in the eyes of beginners.

Don’t flat out ask questions involving overall quality, difficulty, etc.

Be as specific as possible.

Was the boss in the third level too easy? Too hard? Well designed? Was the UI of the Menu and loading screens easy to use?

It is psychologically proven that without the right questions it is impossible to give completely unbiased, honest feedback through game testing. For this reason, you must use questions that give the tester specific things to think about. If you ask for something “overall”, they’ll usually only keep a couple things in mind about their experience, but later experience a problem they had forgotten about that frustrates them. Instead, when they think about specific things, such as “the boss in level 3,” they think back to their specific experiences in that time and can give you more constructive feedback naturally.

Like the last question, come up with more ways to implement specificity:

Think back to a specific experience you had from levels 1-3 that frustrated you, or that you think helped engage you and made you more interested in the game.

Questions like these are much more likely to give you a response that really helps you, rather than just compliments or one-sided criticism. If you give the tester a task to look back into their actual experience, they can thoroughly remember an experience that was significant to their time playing the game, and can help them truly access their emotions through those moments, which always serves as great feedback and gives you an opportunity to look for emotional patterns in feedback.

Go step by step so that the testers can give their immediate feedback to each part:

Start level one, and after fully completing it, answer the question: Did the tutorial give you enough information to finish level 1 without confusion?

Going step by step with your testers naturally gets them to be more specific and give more thorough answers. Coupling this with specific questions will give you very constructive feedback, but only for specific topics. Another benefit of them following step by step means that you can be a little broader while still getting similar comprehensive responses.

To end off, ask your testers questions geared towards what stood out to them and what made them like it

Finally, if you were to recommend this game to a friend, what would be the reason you give them for why you liked it?

A question like this helps not only close out well but gives you information you want—what sticks out in your game. The way you get this is by creating a question that helps the tester feel personalized or comfortable—they are talking to a friend about a game and what they like about it. This is how you get the informal response that you need to understand what people like about your game, so you know what to increase on, or make better or make your selling point.

Using these 6 question guidelines, you can create the perfect game testing form and get more out of your testing. The things you need to know, and how to get that information, tailored to your game.